Many sites including Twitter, Facebook, Digg, and LinkedIn, along with podcasts and blogs, make it possible to develop a one-on-one connection with an existing customer base and potential customers.
In fact, there are significant advantages to social media marketing, including the ability to reach customers typically missed by traditional marketing alternatives. In addition, social media platforms allow your company to build brand loyalty, and develop an online personality to be used as an effective tool for interacting with customers.
When used properly, social media marketing can show customers that you and the company care about their concerns and feedback.
Encourage Open Communication
There is no better tool for learning how to improve your services and products than by communicating with your existing customer base. In fact, encouraging an open line of communication through a public forum allows your company to understand how to make your sales pitch and product more palatable.
In addition, communication allows you and your company to learn a lot about your target audience. This can be done by reading their comments, feedback, reviews, and critiques, along with studying “online visitor analytics.” The information you acquire is often invaluable when incorporated in a plan involving marketing campaigns including direct mail postcards and emails.
Keep Reading for the Advantages of Social Media Marketing
Developing an effective social media marketing strategy and implementing it online can make the most of your company’s marketing budget. In fact, it can reduce costs by posting content to Facebook or tweeting messages about updates and new products, instead of traditional methods, like paying for an ad or mailing promotional information by the thousands.
Other advantages of social media marketing include the ability to use advanced advertisement tools to implement a marketing campaign driven by demographic- and keyword-specific information to get the most out of your marketing dollars.
Organic Search Results
Google, Bing, Yahoo, and other major search engines keep a close eye on social signals when determining how to effectively rank every link and backlink in a search engine results page (SERP) query. To make the most of social signals, you can optimize your social media platform sites with compelling content that is easily found. This will allow the search engines to boost your ranking, and allow your potential customers to locate your content and link to your site.
Social media platform networking sites provide your company the opportunity to broadcast your updated content to a huge array of interested readers. Making it easier to find you online allows every interested prospect the ability to visit your content-filled site, subscribe to it, spread the word to their friends, and eventually link to it.
Other Advantages That Social Media Marketing Provides
Social media networking sites offer an effective tool for providing optimal customer service to your customers. It serves as the ideal platform to field comments, questions, and concerns from your customer base.
Your customers are given the opportunity to communicate easily and directly with your company on the most common platforms, including Twitter and Facebook.
Using an open public format on a social media network site allows your customers to see your quick responsiveness and open line of communication
Your responsiveness is an indicator to your customer base that you care about providing quality service, and are prepared to act quickly to resolve issues. This type of response is far better than one-on-one communication over a telephone line, because it helps build the company brand.
Validating Your Business
Among the other advantages of social media marketing, using social network sites helps build your company brand. This is because customers validate your business in a public forum viewed by other prospects.
When a customer is eager to sing your praises and tell the world and their friends of the quality customer service, products, and goods you provide, they can validate your company. In addition, it increases the chance that potential customers will turn to you whenever they require what you offer.
When used correctly, the advantages of social media marketing can be extremely beneficial. It can help boost the company’s search rankings, optimize your customer service, develop an effective online personality, build connections and relationships, and validate your business in a worldwide community.